Refund policy

Refund Policy

 

At Karumparai, we take great care in harvesting, packing, and shipping our products to ensure they reach you in excellent condition.

As our products are food items, we do not accept returns once an order has been delivered. If you receive an incorrect or damaged product, we'll be happy to review your request for a replacement or refund.

Cancellation requests may be considered if received within 24 hours of placing the order. Orders that have already been processed, packed, or shipped cannot be cancelled.

If you receive an incorrect item, a damaged product, or a product that appears compromised during transit, please contact us within 24 hours of delivery at info@karumparai.com. To help us assess your request, please include clear photographs of the product, packaging, and shipping label.

Upon verification of the claim, Karumparai may, at its sole discretion, offer a replacement product or issue a refund. Requests arising from personal taste preferences, aroma preferences, or change of mind are not eligible for refunds or replacements.

Approved refunds are typically initiated within 1–2 business days and may take 7–10 business days to reflect in your account, depending on your payment provider and bank.

For any questions regarding your order, please contact us at info@karumparai.com.